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Anmol Shami · Dublin 2026

// Business Analyst & Consultant

Anmol
Shami

Techno-Functional · CRM · Project Management

4+ years delivering end-to-end business process solutions across CRM, low-code platforms, analytics, and integrated SaaS environments. Based in Dublin, currently pursuing an MSc at DCU.

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CRM Expert
Business Analysis
Project Mgmt
Zoho Platform
AS
4+ Years Experience
14+ Clients Delivered
6+ CRM Projects
10+ Team Members Led
01

Experience

Aug 2024 – Aug 2025

Eventus Security

📍 India

Techno-Functional Consultant

  • Delivered comprehensive technical and functional support across multiple internal departments, enhancing operational efficiency.
  • Designed and implemented process improvements that increased business efficiency by 10%.
  • Created detailed documentation for new and optimised processes, ensuring smooth knowledge transfer.
  • Developed creative, non-native platform enhancements that extended system capabilities.
  • Managed SaaS applications, ensuring high availability for business-critical operations.

Dec 2022 – Aug 2024

White Global LLC

📍 Atlanta (Remote)

CRM Expert

  • Recognised SME for Zoho CRM Plus and Zoho One, delivering tailored solutions for diverse enterprise clients.
  • Led 6+ CRM implementation projects, overseeing requirements, configuration, testing, and rollout.
  • Provided ongoing post-implementation support, ensuring smooth operations for 6+ clients.
  • Trained and upskilled 4+ team members, standardising best practices and development guidelines.
  • Enhanced internal training programs, improving onboarding efficiency and team capability.

Oct 2020 – Dec 2022

Value Score Business Solutions

📍 India

Consultant / Technical Lead / Project Manager

  • Led and mentored a team of 10+ technical staff, improving performance, delivery quality, and skill development.
  • Collaborated directly with clients, partners, and internal stakeholders for 14+ client milestone deliveries.
  • Executed major IT improvement initiatives, enhancing organisational capability and modernising systems.
  • Integrated multiple third-party applications, driving workflow automation and reducing manual effort.
  • Delivered Tier 1, 2, and 3 technical support, ensuring complete lifecycle maintenance for client solutions.
02

Skills

🧠

Business Analysis

Process Mapping BRD / FRD User Stories UAT Support Documentation
📊

Project Management

Stakeholder Mgmt Sprint Coordination Risk Identification Project Planning Delivery Oversight
⚙️

Tools & Platforms

Zoho CRM Zoho One Jira Confluence Draw.io Lucidchart Zoho Projects
💻

Technical Skills

SQL Python Java API Integrations Deluge (Low-Code)
🤝

Soft Skills

Communication Problem-Solving Leadership People Management Client Engagement
🌐

CRM Expertise

Zoho CRM Plus Implementation Configuration SaaS Management Post-go-live Support
03

Education

🎓

Master's Degree · Current

Business (Management)

Dublin City University

September 2025 – July 2026 · Dublin, Ireland

📘

Bachelor's Degree

Information Technology

Amity University, Mumbai

2017 – 2020 · Mumbai, India

Let's work
together.

Currently based in Dublin and open to Business Analyst, Project Management, and Techno-Functional Consultant roles. Let's connect.

✉ anmol.shami1@gmail.com ☎ +353 894 174 441 ⟶ LinkedIn
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